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Understand the general terms and conditions of sale step by step.
Can I try Teach Up for free?
You can access a free 14-day Teach Up trial. Contact us to discuss your needs and identify the most suitable offer for you before creating a trial account.
Renew your subscription
How do you renew your subscription? Teach Up subscriptions are renewed yearly. Your subscription is automatically renewed every year on the same date, based on the same scope of “learners”. You can also upgrade your subscription at any time."
Where is my data stored?
Your data is securely stored on our servers in France.
Is there support on how to get started?
In addition to tutorials, our FAQs and support, all subscriptions include two free hours of support in a virtual class. We also offer a range of additional support services (creative coaching sessions, co-production workshops, blended learning training sessions…) with our partner Very Up, all throughout France.
Who can you contact if you have another question, doubt or need assistance?
Our team is available to answer all of your questions and provide assistance. Contact us via email, chat or phone!
Where can I find the Teach Up General Terms and Conditions?
The General Terms and Conditions of Sale are located at the bottom of this page. To save you time, we’ve also added them here: view the GTCS.
What happens to my modules if my subscription ends?
If you decide to cancel your Teach Up subscription, you’ll be able to download your modules in SCORM offline. You’ll still be able to access and use your modules via your LMS, but they will no longer benefit from Teach Up updates or intelligent algorithms. The social portion will be deactivated, as it requires a connection to our servers. The number of modules that can be downloaded in SCORM offline after your subscription ends depends on the subscription amount and duration. For more informati
Am I going to receive an invoice?
Of course! Depending on the payment method selected (annual, half-yearly or quarterly payment), you'll automatically be sent an invoice to the primary address linked to your Teach Up account.
Are monthly subscriptions available?
Teach Up subscriptions are only offered on a yearly basis. However, payments can be made in instalments every three or six months via direct debit, at no extra cost.
The “Platform” plan in detail
The Platform subscription is designed for companies and organisations that want to create, share and monitor digital training courses via our Teach Up technology, SCORM or HTML5. The Platform subscription includes an LMS platform to manage and keep track of learners, as well as our SAAS authoring tool. Key features include: Create an unlimited number of training paths and assessments Integrated AI to quickly and easily create Adaptive and Social Learning training paths Unlimited number of
Do you offer discounts for public service providers?
Public service providers (public companies) and public institutions (schools, universities, etc.) can get a discount on their Teach Up subscription. How? Simply provide proof. Contact us to learn more!
Can I sell my modules?
If you’re a training organisation or consulting firm, you can sell your modules to third parties under the terms and conditions set out in our General Terms and Conditions of Sale (GTCS).
What is an active user?
An active user is a user who has logged on to Teach Up at least once during the yearly subscription period.
Benefit from updates to the tool
With the “Extension” and “Platform” subscriptions, you automatically benefit from relevant updates to the tool. Certain newly developed features may be available as options. Feel free to contact us for any specific requests.
Update my data
In accordance with the “French Data Protection Act” no. 78 17 of 6 January 1978, and with GDPR, everyone has the right to access, modify, correct and object to the processing of their personal data, and can do so by writing to Teach Up by email or post.
Cancel your subscription
To cancel your subscription, contact us either via the support function, or by sending an email directly to your Teach Up contact person. Your subscription will expire at the end of your current year. Teach Up subscriptions are renewed yearly. Any subscription year started is payable.
Can I keep my modules at the end of the trial period?
At the end of the trial period, you can keep the modules you’ve created if you sign up to one of our subscriptions.
I want to change my subscription
If you want to change subscriptions, get in touch with our sales team. You can increase the number of learners during the year.
Can multiple people create in the same space?
Yes! Depending on your subscription, you can collaborate with a certain number of authors. If you need more authors, get in touch with your Teach Up contact!
What does Teach Up do with my data?
The data collected by Teach Up is made anonymous and encrypted when processed by our algorithms. It is hosted on our servers and stored for one year. None of your data is used for commercial purposes other than Teach Up. It is not sold to or shared with third parties.
I’d like some extra features
If you have an ****, you might be interested in our “Platform” subscription. It also gives you the option to share your modules in HTML5 format and manage your learners using our optional LMS platform. If you have a Platform subscription, we offer an optional SPOC editor. You can use it to create an unlimited number of SPOCs to host, share and monitor your training and blended learning pathways. For more information, [contact us](mailto:support@teach
The “Extension” subscription in detail
The Extension subscription is designed for companies and organisations that already have an LMS platform. This plan includes our SAAS authoring solution. It is compatible with all LMS platforms on the market, and includes the following features: Create an unlimited number of training paths and assessments Integrated AI to quickly and easily create Adaptive and Social Learning training paths Unlimited number of authors Collaborative creation and validation space Premium mobile experien