Insert and configure a Practice

The AI-powered Practice allows each learner to practice real-life situations with immediate feedback, helping them develop job-specific reflexes in a lasting way.

Summary

• Understanding the Practice from the learner's perspective

• Adding a new AI-assisted Practice

• Manually adding and configuring a Practice

• Viewing Practice results

• Managing a Practice

• Frequently Asked Questions
  
  

Understand the Practice from the learner's perspective

Teach Up's Practice enables learners to practice at their own pace, in real time, on their job-specific tasks. Whether written or spoken, they make tangible progress and develop transferable field-ready skills.

When accessing the Practice, learners see a presentation screen containing:

• the exercise’s objective

• detailed instructions

• a media illustration (image or video)

Clicking “Start Practice” reveals the scenario they must respond to. They can submit their answer either in writing or orally.

Once submitted, Teach Up analyzes the answer using predefined skills and performance criteria. A personalized AI-generated feedback is then displayed, including:

• an overall score gauge

• each evaluated skill with success level

• a custom comment from the AI with improvement tips

Learners can make several attempts to improve their performance and reinforce best practices (see the number of attempts below).

Add a new AI-assisted Practice 

To add a Practice with the AI Assistant, follow these steps:

1. Make sure you have completed the AI Assistant configuration.
2. Click "+" to open the content addition bar.
3. Select "Practice".
4. Click "Configure with AI".
5. You have two options:
   1. Type a topic freely: enter the theme you want;
   2. Or click "Use the training plan": choose a theme automatically generated from the instructional design.
6. Click the "Generate" button.
7. A list of three Practice scenarios is suggested.

To see more details about each scenario, click "See more". To add a scenario, click "Choose".

Manually add and configure a Practice

You can manually add and configure a Practice to precisely adapt the exercise to the real-life situations experienced by your learners.

• Practice title

This is the name displayed to the learner. It should be clear, concrete, and reflect the professional situation to be worked on.

Example: "Handle a customer complaint with empathy"

• Illustrative media

Add an image or video that sets the context for the situation. This helps learners project themselves.

Examples:

• • A screenshot of a CRM tool

  • A video simulating a difficult phone call

• Practice prompt
  

This is the text presenting the context and instructions of the exercise. It must be realistic, engaging, and precise.

Example:
"You are on a call with a dissatisfied customer due to a delivery delay. They are frustrated and want compensation. Your goal: handle the conversation professionally and calmly."

• Professional gesture shown to the learner

This is the key competency that the learner must demonstrate in their response. It should be phrased as a concrete professional action.

Example: "Calm a client while maintaining professionalism"

• Observable professional actions

Each performance criterion includes two parts:

• • Title: shown to the learner after each attempt, indicating how well the skill was achieved.

  • "To validate this skill, the learner must...": instruction intended for the AI, acting like an evaluator's guideline.

Examples:

• • Title: Clearly rephrase the client's request
    To validate this skill...: ensure the learner reformulates the client's request using similar words or synonyms to show understanding of the original issue.

  • Title: Propose a concrete and suitable solution
    To validate this skill...: confirm that the learner proposes a specific, realistic action directly related to the client's need (e.g., refund, new delivery time, commercial gesture).

  • Title: Use an empathetic tone
    To validate this skill...: detect the use of empathy or understanding phrases (e.g., "I understand", "sorry for the inconvenience", "we’ll do what’s necessary"). The tone must remain calm, respectful, and kind.

• Sample correct answer

Displayed at the end of the Practice to help learners calibrate their responses.

Example:
"Hello Mr. Dupont, I completely understand your frustration. We’ll ensure your order is delivered within 24 hours. As an apology, I’m offering a 10% credit note."

View Practice results

To access the results from a Practice:

• Go to the course where you want to review learner data.

• Click on the "Measure" tab on the left side of the screen.

• Select the "Practices" tab.

The results give you an overview of your group’s skill level and allow you to measure the impact of the Practice by comparing initial performance (before Practice) and final performance (after several attempts).

Manage a Practice

Edit a Practice

To edit an existing Practice:

• Click the relevant Practice in your course.

• Click "See more", then "Edit Practice".

• Make the desired changes to the parameters or content.

• Click "Confirm" when done.

Adjust Practice settings

Click on the image to open it in a new tab

To adjust the settings of a Practice, click inside the Practice to select it: a gear icon ⚙️ then appears below the Practice card. Click it to display three settings:

• Default response mode: choose Spoken (microphone) or Written (text input). This is the mode you recommend; it is selected by default, but the learner can still change it based on their preferences and constraints.
• Practice activation: when the Practice is deactivated, it becomes invisible and inaccessible to learners who start or restart the course. This is useful, for example, if you no longer have practice credits but want to keep the course available, or if you want to stop delivering the Practice without deleting it.
• Force end of practice session: when this option is enabled, the learner can only leave the Practice once they have passed it or reached the 5th attempt. When it is disabled, the learner must make at least one attempt and can then choose to stop.

Delete a Practice

To delete a Practice:

• Click the three dots at the top-right of the Practice.

• Click "Delete this input"

Frequently Asked Questions

Can I insert multiple Practices in the same course?
Yes, you can add as many Practices as needed to reinforce learning throughout the course.

Can the learner change the answer mode (mic ↔ keyboard) in the Practice ?
Yes. Even if a default mode is set by the author, the learner can switch from oral to written (or vice versa).

• In writing, they can edit their response.

• Orally, they must redo the full exercise to validate the attempt.

What media formats are supported in Practices?
Same as other Teach Up content types: image, video (hosted on Vimeo, Stream, YouTube, or Brightcove), and audio.

Are Practice results counted in the course’s mastery score?
No, they are not included in the overall mastery calculation.

Are there alerts when the usage quota is nearly reached?
Yes, automatic alerts are sent at 70%, 90% and 100% of quota usage. All admin authors receive an email from Teach Up.

How does the Practice credit system work?
Each Practice launch by a learner uses one credit. Once the quota is reached:

• Learners can no longer access courses containing Practices. When they open such a course, they see the « Module temporarily unavailable » screen, which invites them to contact their administrator.

• The author can either disable Practices or purchase additional credits.

What if a learner is mid-Practice when it's deactivated?
They can finish the current Practice, but won’t be able to restart it until it’s reactivated.

Can learners skip the Practice?

No, the Practice is mandatory. Each learner must complete at least one attempt in order to proceed; it is not possible to skip or bypass this step. If the Force end of practice session option is enabled, the learner must also pass the Practice or reach the 5th attempt before leaving it.

Does Teach Up show individual Practice data?
No. Only aggregated data is collected, such as:

• Number of attempts

• Average score

• Most challenging skills

What are the criteria for designing an effective Practice?
Follow the ACTION method:

• A: Action-oriented (written or spoken)

• C: Concise (30 sec to 1 min)

• T: Turning point (meaningful impact)

• I: Integrates multiple skills

• O: Observable (clear, measurable criteria)

• N: Nurturing (adapted to learner level)

How do I add more Practice licenses?
Contact your CSM or sales representative. Alternatively, reach out to our support team via the help center.