The AI-powered Training allows each participant to practice real-life situations with immediate feedback, helping them develop job-specific reflexes in a lasting way.
Summary
The feature is available to all holders of the "Generative AI" option who have also subscribed to the '"Training" feature.
Understand the Training from the participant's perspective
Teach Up's Training enables participants to practice at their own pace, in real time, on their job-specific tasks. Whether written or spoken, they make tangible progress and develop transferable field-ready skills.
When accessing the Training, participants see a presentation screen containing:
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the exercise’s objective
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detailed instructions
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a media illustration (image or video)
Clicking “Start Training” reveals the scenario they must respond to. They can submit their answer either in writing or orally.
Once submitted, Teach Up analyzes the answer using predefined skills and performance criteria. A personalized AI-generated feedback is then displayed, including:
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an overall score gauge
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each evaluated skill with success level
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a custom comment from the AI with improvement tips
Participants can repeat the exercise up to 5 times to improve their performance and reinforce best practices.
Training is optional; participants may skip it or choose how many attempts to make (up to 5).
Add a new AI-assisted Training 
If the AI Assistant is enabled, you can automatically generate a Training by selecting a suggested scenario. To add a new Training automatically, follow these steps:
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Click the "Add" button in the content bar.
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Enter a theme for your Training or click "Get inspired by the instructional flow".
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Click on "Trainings".
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Click the "Generate" button.
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A list of three Training scenarios will be suggested.
To see more details about each scenario, click "See more". To add a scenario, click "Choose".
Manually add and configure a Training
You can manually add and configure a Training to precisely adapt the exercise to the real-life situations experienced by your participants.
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Training title
This is the name displayed to the participant. It should be clear, concrete, and reflect the professional situation to be worked on.
Example: "Handle a customer complaint with empathy"
- Illustrative media
Add an image or video that sets the context for the situation. This helps participants project themselves.
Examples:
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A screenshot of a CRM tool
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A video simulating a difficult phone call
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- Training prompt
This is the text presenting the context and instructions of the exercise. It must be realistic, engaging, and precise.
Example:
"You are on a call with a dissatisfied customer due to a delivery delay. They are frustrated and want compensation. Your goal: handle the conversation professionally and calmly."
- Professional gesture shown to the learner
This is the key competency that the participant must demonstrate in their response. It should be phrased as a concrete professional action.
Example: "Calm a client while maintaining professionalism"
- Observable professional actions
Each performance criterion includes two parts:
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Title: shown to the participant after each attempt, indicating how well the skill was achieved.
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"To validate this skill, the participant must...": instruction intended for the AI, acting like an evaluator's guideline.
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Examples:
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Title: Clearly rephrase the client's request
To validate this skill...: ensure the participant reformulates the client's request using similar words or synonyms to show understanding of the original issue. -
Title: Propose a concrete and suitable solution
To validate this skill...: confirm that the participant proposes a specific, realistic action directly related to the client's need (e.g., refund, new delivery time, commercial gesture). -
Title: Use an empathetic tone
To validate this skill...: detect the use of empathy or understanding phrases (e.g., "I understand", "sorry for the inconvenience", "we’ll do what’s necessary"). The tone must remain calm, respectful, and kind.
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- Sample correct answer
Displayed at the end of the Training to help participants calibrate their responses.
Example:
"Hello Mr. Dupont, I completely understand your frustration. We’ll ensure your order is delivered within 24 hours. As an apology, I’m offering a 10% credit note."
View Training results
To access the results from a Training:
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Go to the course where you want to review participant data.
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Click on the "Measure" tab on the left side of the screen.
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Select the "Trainings" tab.
The results give you an overview of your group’s skill level and allow you to measure the impact of the Training by comparing initial performance (before Training) and final performance (after several attempts).
Individual participant results are not shown in the Training dashboard—only group-level data is available.
Manage a Training
Edit a Training
To edit an existing Training:
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Click the relevant Training in your course.
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Click "See more", then "Edit Training".
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Make the desired changes to the parameters or content.
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Click "Confirm" when done.
Adjust Training settings
To adjust settings, click the gear icon ⚙️ on the Training card.
You can modify:
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Default answer mode (written or oral): this is pre-selected for the participant, but they can change it.
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Training visibility: enable or disable the Training.
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Enabled: the Training is visible and accessible.
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Disabled: the Training is hidden, ideal for temporarily suspending access or finalizing configuration.
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Delete a Training
To delete a Training:
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Click the three dots at the top-right of the Training.
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Click "Delete this input"
Frequently Asked Questions
Can I insert multiple Trainings in the same course?
Yes, you can add as many Trainings as needed to reinforce learning throughout the course.
Can the participant change the answer mode (mic ↔ keyboard)?
Yes. Even if a default mode is set by the designer, the participant can switch from oral to written (or vice versa).
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In writing, they can edit their response.
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Orally, they must redo the full exercise to validate the attempt.
What media formats are supported in Trainings?
Same as other Teach Up content types: image, video (hosted on Vimeo, Stream, YouTube, or Brightcove), and audio.
Are Training results counted in the course’s mastery score?
No, they are not included in the overall mastery calculation.
Are there alerts when the usage quota is nearly reached?
Yes, automatic alerts are sent at 70% and 100% of quota usage. All admin authors receive an email from Teach Up.
How does the Training credit system work?
Each Training launch by a participant uses one credit. Once the quota is reached:
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Participants can no longer access courses containing Trainings.
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The designer can either disable Trainings or purchase additional credits.
What if a participant is mid-Training when it's deactivated?
They can finish the current Training, but won’t be able to restart it until it’s reactivated.
Does Teach Up show individual Training data?
No. Only aggregated data is collected, such as:
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Number of attempts
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Average score
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Most challenging skills
What are the criteria for designing an effective Training?
Follow the ACTION method:
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A: Action-oriented (written or spoken)
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C: Concise (30 sec to 1 min)
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T: Turning point (meaningful impact)
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I: Integrates multiple skills
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O: Observable (clear, measurable criteria)
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N: Nurturing (adapted to participant level)
How do I add more Training licenses?
Contact your CSM or sales representative. Alternatively, reach out to our support team via the help center.