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Deleting a learner's results

Deleting a learner's results erases their participation in a course, assessment or training path: they can start again from scratch. It's useful to fix a mistake (wrong account, test), or to let a learner redo a course from the beginning.

💡 Are you an author who tested your course by logging in as a learner? Delete your own results the same way to see the latest version. To check your changes, use the "Test" button instead, which always shows the latest version (see I don't see my changes when I test my course).

This feature is available with the Platform subscription and the "Dashboards" option.

Table of contents

What deleting changes

As soon as you confirm:

  • the learner's row disappears from the activity dashboard;
  • the counters ("started", "completed"…) and averages are recalculated without them;
  • they no longer appear in the "Results" exports either (tested on a course, an assessment and a whole training path);
  • if they take the activity again, they start from scratch and a new row appears.

⚠️ Deletion is permanent: export the results with the "Results" button before deleting if you want to keep a record.

Delete results in a course or assessment

  1. Open the course or assessment, then the "5. ANALYZE" tab.
  2. In the "Participants" tab, click the learner's row to expand it.
  3. Under "Options", click "Delete".
  4. In the "Are you sure you want to delete the results?" window, click "Delete results" (or "Cancel").

Learner row expanded in the dashboard, with the Delete button and the Delete results confirmation window
Click the image to open it in a new tab.

For several learners at once, click "Select", tick the learners, then delete their results.

Delete results in a training path

In a training path, each step keeps its own progress. From the training path dashboard, expand the learner's row, then:

  • to reset the whole training path: under "Options", click "Delete" and confirm. The learner disappears from the training path dashboard and exports, as for a course;
  • to reset one step only: under "Activities", click "See details", expand the step, click "Delete" and confirm. The learner stays in the training path: the step goes back to "NC" (not started) and counts as 0 in the exports, but the time already spent is still counted in the total time spent and the all-attempts time.

After deleting a step, the learner's row in the training path dashboard (completion, mastery) may keep the old values until they come back to their path: the step details and the exports are up to date. If the learner is in their training path when you delete, it takes effect when they change step, refresh the page or reopen the path.

Alternative: let the learner start again

Instead of deleting, you can let the learner take the activity again themselves: enable the restart button on the end screen (see Configure the last page of a course). All their attempts then stay in the dashboard, and the "Display option" lets you choose between the best and the last one.

Frequently asked questions

Do deleted results stay in the exports?

No, when you delete the results of a course, an assessment or a whole training path: the learner no longer appears in the "Results" export. If you delete a single step of a training path, the learner stays in the training path exports, with that step at zero. Export before deleting if you want to keep a record.

Who can delete a learner's results?

The following profiles:

  • administrators;
  • authors who own the activity;
  • department managers, for activities in their department.

How do I delete results without the "Dashboards" option?

If you distribute via SCORM, deletion is done in your LMS (check with its administrator). It only applies to courses and assessments: training path results can't be deleted from an LMS.