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      Deleting a participant's results

      You have the option to delete a participant’s progress, whether they have started or completed a module, assessment, or course. This action is particularly useful for resetting a participant’s progress or correcting participation errors.

      Summary

      This feature is available to customers with the Dashboard option.

      Deleting a participant's results

      To delete a participant's results, follow these steps:

      1. Go to the “Dashboard” tab of your course, assessment, or course.
      2. Click on the row corresponding to the participant.
      3. Select the “Delete” option.


        delete_participation_enClick on the image to open it in the tab

      Delete a participation in a training path

      Reset a participant's results for an entire training path

      To delete a participant’s full progress across an entire training path:

      1. Go to the relevant training path.
      2. Locate the participant whose progress you wish to reset.
      3. Click on “Delete” next to the participant’s name.

      Reset a participant's results for specific steps in a training path

      Each step within a training path retains its own progress. If you want to reset only specific modules or steps for a participant within a training path:

      1. In the training path, locate the relevant participant.
      2. Click on “View Details” next to the participant’s name.
      3. Select the steps you wish to reset by clicking “Delete” next to each specific step.

      Consequences of deletion

      Deleting a participant's results will have the following effects:

      • Removal of the participant’s row: the participant’s row is removed from the dashboard. It will reappear if the participant restarts the training.
      • Removal of previous results: the participant’s previous results will be removed from the dashboard but will remain accessible in the associated Excel export, only if the participant restarts the training.
      • Impact on time spent: the time spent on the archived attempt is recorded in the "Total time spent" section, but it will no longer be counted in the best or latest attempt statistics. For courses, if the participant is currently viewing their course when the deletion occurs, the deletion will take effect when they change steps, refresh the page, or reopen the course after closing it.

      "Start Over" option for a course

      You can also enable an option to allow the participant to replay their training without any further action on your part. This feature allows you to retain the data from all attempts on the dashboard. The option to replay the training can be configured through the end screen of modules and assessments. You can find more details in this article.

      Frequently Asked Questions

      What happens to the data after deleting the results?

      The data is removed from the dashboard but remains available in the associated Excel export if the participant restarts the training.

      Will the participant know that their results have been deleted?

      The participant will not immediately see the deletion if they are currently viewing their course. It will take effect when they refresh the page or move to the next step.

      How can I delete a participant’s results if I don’t have the “Dashboard” option?

      If you do not have access to the "Dashboard" option but are delivering content through an LMS (Learning Management System), you can delete the results directly from your LMS. We recommend contacting your LMS administrator or consulting your LMS documentation for specific instructions.