Cancel a Teach Up subscription

Table of contents

• Cancel the Teach Up subscription
• Understand billing
• Retrieve data
  • Export participant-related data
  • Download courses, assessments, and training paths
• Learn about data retention

Cancel the Teach Up subscription

To cancel your Teach Up subscription, you have several options:

1. Contact your assigned representative from the Customer Experience or Sales teams.
2. Email our support team at support@teachup.com.

In your message, please include the following details:

• Your company name
• Reasons for canceling your subscription

Providing this information will help us better support you through the cancellation process.

Understand Billing

Any subscription year that has started is due in full. Billing is processed at the beginning of each annual subscription period.

Retrieve Data

Export Participant-Related Data

You can export participant data directly from the participant management tab or the training dashboards.

If you want more details on data export, refer to this article. 

Download Courses, Assessments, and Training Paths

At the end of your subscription, the Teach Up platform will no longer be accessible.

One month before your subscription ends, you can request exports of your courses, assessments, and training paths by emailing your Customer Experience team representative or support@teachup.com. The number of exports is limited as defined on your purchase order.

In your request, please specify the following:

• The number of courses, assessments, and training paths you wish to retrieve, according to your purchase order.

By default, if no mention is made on your purchase order, you can retrieve a number of courses equal to the rounded-up result of “M divided by 1000,” where M corresponds to the total amount excluding tax (in euros) of all subscription contracts for which you have not made a reversibility request.

Exports will be provided in SCORM offline 2004 format.

Note: Teach Up will not maintain any modules beyond one month after the subscription ends. No claims can be made regarding their functionality after this period.

For more information, please refer our TOS.

Learn about data retention

Upon contract expiration, Teach Up will either destroy personal data or return it to you in an accessible format, according to your preference.

For more details, please refer to our TOS.