Table of contents
Emails Sent to authors and administrators by Teach Up
Author or administrator account creation email
Teach Up sends an account creation email to authors or administrators when a new account is created. This email contains an activation link and login information for accessing the platform.
- From: noreply@teachup.com
- Frequency: Upon the creation of a author or administrator account
- Recipients: The designer or administrator for whom the account is created
👉 For more information on the account creation steps, refer to this article.
Password Reset Email
- From: noreply@teachup.com
- Frequency: Upon a password reset request
- Recipients: The author or administrator requesting the password reset
Teach Up Newsletter
The newsletter is sent to all active authors and administrators on the Teach Up platform. It contains all information related to Teach Up, such as product updates, event invitations, examples, and more.
- From: alixe@care.teachup.com
- Frequency: Monthly
- Recipients: Active authors and administrators
Onboarding emails
- From: alixe@care.teachup.com
- Frequency: A total of 6 emails, sent weekly after signing up on Teach Up
- Recipients: New authors or administrators on Teach Up
Activity Transfer Notification Email (Sender and Recipient)
When an activity transfer is made, two emails are sent:
- To the sender: A confirmation email summarizing the transferred activity.
- To the recipient: A notification email containing a direct link to access the transferred activity.
Emails Sent to Participants by Teach Up
Teach Up does not send promotional or newsletter emails to participants. Emails are only related to their access to Teach Up or concern activities to be completed.
Assignment Email
- From: noreply@teachup.com
- Frequency: Upon assignment in the "Participants" tab
- Recipients: Participants who have been assigned an activity
When the author assigns an activity to a participant, an email is sent to notify them, with a link to access the activity.
👉 For more information on a participant’s first login after an assignment, refer to this article.
Automatic reminders
- From: noreply@teachup.com
- Frequency: Based on the reminder settings
- Recipients: Participants targeted by the reminder
The reminder email is configured by the author to stay in touch with participants and encourage them to complete their training based on the defined criteria.
👉 For more information on reminders, refer to this article.
Password Reset Email
- From: noreply@teachup.com
- Frequency: Upon a password reset request
- Recipients: The participant requesting the password reset
Frequently Asked Questions
Do participants receive newsletter-type emails from Teach Up?
No, Teach Up does not send any promotional or newsletter emails. Only activity-related emails (assignment, reminder) are sent.
Is it possible to customize the emails sent by Teach Up?
Reminder emails can be customized within the reminder settings. Currently, it is not yet possible to customize other emails, such as assignment emails sent by Teach Up. However, we are actively working on this feature, which may be included in future updates.